Websites, Web development, Business systems, IT support & Photography

Results-driven IT leader with a proven track record of progressing from hands-on technical delivery to senior leadership, culminating in my current role as Technical Director. Since 2012, I have built expertise across IT support, systems management, and software development, with experience spanning project leadership, service delivery, and technical strategy. I am passionate about using technology to drive efficiency, reduce costs, and enable business growth, combining a detail-oriented approach with the ability to lead projects from concept to completion as part of a high-performing team.

Defined and executed the company’s technical vision, ensuring service delivery excellence, operational scalability, and alignment with long-term business goals.
Facilitated business growth, profitability, and efficiency by optimising service offerings, streamlining delivery processes, and identifying new revenue opportunities.
Directed cross-functional teams, fostering a culture of accountability, technical innovation, and client-focused service delivery.

Led the IT support team, overseeing service delivery, incident management, and strategic improvement of IT processes to meet SLA targets.
Implemented and optimised ITIL-based processes, improving operational efficiency and reducing service downtime.

Provided advanced technical support for complex incidents, acting as an escalation point for junior analysts.
Supported project rollouts, system upgrades, and migrations, ensuring minimal disruption to client operations.

Assisted in deploying new systems, applications, and updates, providing user training where required.

Technical systems consulting. Infrastructure planning and migration. Web systems development for medium sized companies

On a freelance basis I began working with Linxdesign in January 2018 to assist with research and development around the web coding process used in house.  More recently supporting the technical director with coding new web functions and features.

During a system migration at The Fish Society I supported by performing data analysis, cleansing and imagery.

During July 2017 I started a technical system migration project for a local company. The project scope was to move the company from multiple systems to one centrally managed web based ERP to save time and money and gain efficiency.

I was contracted to manage a software product as part of a experienced team. The contract was to manage the software product as a Product Manager covering all aspects from design to implementation while reporting directly to the Product Owner.

During January 2015 I transferred within Swift Industrial Supplies to assist the procurement manager and head up the buying of all UK products.  I was fully responsible for all aspects of stock analysis to backorder followup.  I reported directly to the Procurement Manager.

During August 2012 I began a contract to manage internal IT for a local company.  The contract was to manage and progress the IT & Systems for the company while reporting directly to the Managing Director. This included web system implementations.